Listening: The Non-Delagable Component of Project Management
Have you ever driven by a construction site and wondered "Who actually knows what's going on here?" Somebody must. Even the Empire State Building was completed ahead of schedule. But what does this have to do with a law practice?
The other day we had a very productive meeting with a client for whom we had just completed a fixed-fee engagement. That engagement had been short in duration, limited by a date-certain event, and we were able to meet the client's needs at a price all agreed was reasonable and appropriate.
We were very happy, then, when the client engaged us again. At first, however, this new project appeared to be more open-ended, with less clearly defined parameters, and we grappled a bit with how to price it. Nevertheless, by the end of our meeting, we all felt fairly comfortable that we had defined what was in the engagement and what was not.
When we got back to the office, we started to identify the specific tasks needed to achieve the client's goals, how much time they would take, who would do what, and--most importantly--how we would keep ourselves on task to make sure we could deliver the quality the client expected in an efficient manner. In short--how were we going to manage this project?
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"Our competitor is infringing our trademark and killing our business! You've got to make them stop, whatever it takes! (pause . . . wait for it . . . ) But we can't afford an expensive lawsuit, especially when we have no idea what it will cost. Which way do we go?"
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Pete Salsich III is an occasionally accomplished illustrator and relatively weak guitar player whose secret identity is that of an


Geoff Gerber keeps waiting for his superpowers to materialize. In the meantime, he uses his lawyer-powers to litigate intellectual property